Overview
This project is a scenario-based eLearning concept project designed and developed to help new hiring managers engage in effective interviewing strategies. Throughout the course, the learner engages in a series of real-life, low-risk scenarios, ultimately learning what actions lead to hiring high-quality candidates.
Audience: New hiring managers, HR interviewers, and recruiters
Responsibilities: Instructional Design, eLearning Development
Tools Used: Articulate Storyline 360, Adobe Illustrator
Problem
The ISC Software Company was not happy with the quality or quantity of new hires they were currently getting. Some of the hiring managers and recruiters who had been at the company since the beginning had a good grasp of the technical aspects of the positions that needed to be filled; however, newer additions to the team usually had more of a background in human resources, with less in-depth understanding of the technical material. ISC needed to hire 2,000 new members to their technical team this year, so training was requested to fill the knowledge gaps and promote the five interviewing strategies.
Solution
After a careful review of the needs analysis with the client, I determined that the problem was performance-related and caused by the newer hiring managers' lack of technical knowledge related to the positions needing filled on the technical team. To solve the performance problem, I proposed an immersive scenario-based eLearning experience to help hiring managers practice using low-pressure interviewing strategies in a real-world setting. Keeping the business goals in mind, the learning experience would help the learner make a connection between using the interviewing strategies and hiring the right candidates for the technical team.
Process
1. Design Document
The design document was the first step in determining what the course was meant to achieve. I created a high-level overview of the learning objectives and structure of the course, and also laid out the overview of the scenarios.
5 Effective Interviewing Strategies Design Doc.pdf2. Text-based Storyboard
After the design doc was finished and approved, I moved on to designing the storyboard. I expanded on the ideas from the design doc by providing a detailed slide-by-slide explanation of development. I wrote out the scenarios in detail, planning a branching scenario for correct and incorrect responses. This also included the audio/voice over, on-screen text, visuals, and functionality of each slide.
Five Effective Interviewing Strategies Storyboard.pdf3. Visual Storyboard
Once the storyboard was reviewed and approved, I was able to move right into developing a visual storyboard in Articulate Storyline. I developed each slide using the text-based storyboard to show what the final result would look like. I wanted the client to see exactly what the branching scenario would look like although this phase did not include any interactions or layers.
4. Interactive Prototype
In the next phase, the visual storyboard was transformed into the first working version or interactive prototype of the project. This prototype had every interaction described in the text-based storyboard so that the reviewers could experience the project and give feedback. It showed the client exactly how the branching scenario would function, and also included a basic audio script produced with the text-to speech feature on Articulate Storyline.
5. Full Development
After receiving feedback on the interactive prototype from the reviewers, I moved on to the final stage of development and made the requested changes to the project. There were minor alterations to the interactions and design, and a higher quality audio script was added.