Overview
This project is an eLearning course aimed at employees of a government agency. The goal of this training is to help employees identify the signs of a network security breach and report and respond to security incidents properly.
Audience: Government agency employees
Responsibilities: Instructional Design, eLearning Development
Tools Used: Articulate Storyline 360, Adobe Illustrator, WellSaid Labs
Problem
The fictional agency that I developed this project for has had several impactful security breaches of the network in the past 12 months. In post-breach surveys, it was evident that a majority of the client’s employees did not know how to spot the signs of a breach attempt. In addition, nearly 75% of the client’s employees did not know the steps to take if a breach occurred. The agency admitted that the training in place was minimal due to time constraints and a lack of people who could be available to train employees.
Solution
I proposed an eLearning course as the best choice for this situation because it would allow for all employees to complete the training at their own pace instead of having to wait for a time when the training could be facilitated. This would also give flexibility to the employer, it would reduce the amount of resources that needed to be used to train each single employee, and it would ensure that the training is always available right when it is needed.
Process
1. Design Document
The design document was the first step in determining what the course was meant to achieve. I created a high-level overview of the learning objectives and structure of the course.
Info Sec Design Doc- Claire Stepan.pdf2. Text-based Storyboard
After the design doc was finished and approved, I moved on to designing the storyboard. I expanded on the ideas from the design doc by providing a detailed slide-by-slide explanation of development. This included the audio/voice over, on-screen text, visuals, and functionality of each slide.
Info Sec Storyboard Claire Stepan.pdf3. Visual Storyboard
Once the storyboard was reviewed and approved, I was able to move right into developing a visual storyboard in Articulate Storyline. I developed each slide using the text-based storyboard to show what the final result would look like. This phase did not include any interactions or layers.
4. Interactive Prototype
In the next phase, the visual storyboard was transformed into the first working version or interactive prototype of the project. This prototype had every interaction described in the text-based storyboard so that the reviewers could experience the project and give feedback. It also included a basic audio script produced with the text-to speech feature on Articulate Storyline.
5. Full Development
After receiving feedback on the interactive prototype from the reviewers, I moved on to the final stage of development and made the requested changes to the project. There were minor alterations to the interactions and design, and the reviewers had requested better quality audio files. I produced the final version of the audio script on WellSaid Labs and finalized development of the project.